Lost connection for less than a minute and got mission failed please help

General
1

I have lost connection for 4 seconds and simfly canceled my flight , it asked for a new API key and i had to reactivate a new one during the flight, the warning did not go away and the mission got canceled

this is the log i got from the event

2026-06-04T00:04:35.707Z [WRN] [broadcast] [broadcast] slow round-trip 3297 ms (code=Success, in_flight=1/4, sim=FS2024, session_slow=2)
2026-06-04T00:04:45.448Z [WRN] [broadcast] [broadcast] slow round-trip 2047 ms (code=Success, in_flight=1/4, sim=FS2024, session_slow=3)
2026-06-04T00:04:51.691Z [WRN] [broadcast] [broadcast] slow round-trip 2359 ms (code=Success, in_flight=1/4, sim=FS2024, session_slow=4)
2026-06-04T00:04:56.520Z [WRN] [broadcast] [broadcast] slow round-trip 4828 ms (code=Success, in_flight=1/4, sim=FS2024, session_slow=5)
2026-06-04T00:05:03.984Z [WRN] [broadcast] [broadcast] slow round-trip 3437 ms (code=Success, in_flight=1/4, sim=FS2024, session_slow=6)
2026-06-04T00:05:09.218Z [WRN] [broadcast] [broadcast] slow round-trip 5234 ms (code=Success, in_flight=1/4, sim=FS2024, session_slow=7)
2026-06-04T00:05:16.103Z [WRN] [broadcast] [broadcast] slow round-trip 2171 ms (code=Success, in_flight=1/4, sim=FS2024, session_slow=8)
2026-06-04T00:05:29.237Z [WRN] [broadcast] [broadcast] slow round-trip 4812 ms (code=Success, in_flight=1/4, sim=FS2024, session_slow=9)
2026-06-04T00:11:02.922Z [WRN] [broadcast] [broadcast] health alert triggered: no successful broadcast for 124 s (sim=FS2024, timeout=120 s)
2026-06-04T00:16:08.478Z [INF] [connection] [connection] Broadcasting → ConnectedToSim
2026-06-04T00:16:08.478Z [INF] [broadcast] [broadcast] health alert cleared after 430 s outage (sim=FS2024)
2026-06-04T00:27:57.506Z [INF] [api] [api] active api key prefix = 6da7…
2026-06-04T00:27:57.980Z [INF] [api] [api] active api key prefix = 6da7…
2026-06-04T00:27:58.410Z [INF] [connection] [connection] ConnectedToSim → Broadcasting
2026-06-04T00:27:58.421Z [INF] [connection] [connection] Broadcasting → ConnectedToSim
2026-06-04T00:28:08.295Z [INF] [api] [api] active api key prefix = 6da7…
2026-06-04T00:28:09.198Z [INF] [connection] [connection] ConnectedToSim → Broadcasting

i was about to land, i had 40 minutes left to get to my destination and my 7 hours flight just got canceled ? for lossing connection for only a few seconds?

2

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Just happened with me, then I need to provide credential to log on (web).
The web is freeze, no data sent. I guess because it cannot connect with server.

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3

API is automatically disappeared.

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4

Oh yeah that’s kind of what happened to me it showed me a warning and then apparently never got the connection back and asked for a new api key and then it said the mission failed.

I hope they can give me a solution for this because this happened just about 40 mins before to land to my destination. It would be very annoying to do the flight all over again . ㅠㅠ

5

Please open ticket so support can start investigation. I already did so.

1 Like
6

aren’t we at version 1.3.1 for client?

7

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thought you were referring my client lol mb, but yea i just noticed that he has a vieron older. i dont think that could lead to the issue ?

8

never know until you try and it happens again.. As you might know, the very first thing an IT support tell a customer, is to update every thing, in order to start troubleshooting from a common base, even if that could not be the issue.. :slight_smile:

1 Like
9

I’ve experienced similar situations before. It’s one of my biggest fears when operating long-haul flights :melting_face:

1 Like
10

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There’s a bug, not just the one described above.
Now, on my flight, it’s not recognizing the destination airport. I wait several minutes, refresh the page, and it’s still the same!
I won’t fly like this until the situation is fixed.
My client is updated to version 1.3.1.
It seems to be a problem on a SimFly server.

I also noticed that for the past few days, the SkyRanking has been taking a long time to update.

1 Like
11

Hopefully they get that addresed because some of us like to do LHs and like what happened to me. that the whole flight didnt count because a minor disconnection and now that time i put into that fight went to the trash :frowning:

12

I hope you’re doing well. I wanted to kindly follow up and ask whether you’ve had a chance to review my ticket and the information I provided previously. @Karim-CTO-SimFly